Warranty + Care
WARRANTY + CARE
We warranty our bags and accessories for 12 months. This warranty covers manufacturing faults for products used under normal conditions and for the purpose intended. It doesn’t apply to reasonable normal wear and tear, misuse, neglect or accidents. Failure to follow the guidelines below for using and caring for your Toots would be considered misuse. Please pay particular attention to overpacking and zips.
However should a fault occur please contact us immediately, and include photographs of your fault or issue. We will arrange for the bag to be repaired locally or replaced (at our discretion) after assessing the issue via email. In some cases you will need to send your product back to use to be assessed in person.
Leather is a natural product, every bag will be unique in the gain variation, tone and may contain marks and scars - these should not been seen as faults. Ligher coloured leathers may darken with use and exposure to body oils and spills and take on a patina. This is a characteristic of natural semi aniline vegetable tanned leather. See leather care for more information.
If you have ordered directly from us we can look you up. Please contact us via email with photos of your issue. Bags may be repaired or replaced at our discretion.
We stand behind the workmanship and materials of our apparel guaranteeing them for 120 days from purchase, or longer in some specific cases. This does not cover tears, rips, or snags caused to the fabric, as these are not considered defects in materials or workmanship. Please follow the care instructions, our materials have been washed tested extensively and you will have no issues with your fabric if the wash instructions are followed. Some fading with wash and wear is to be expected. Tencel will fade off in a flattering way as its worn and loved.
Bag + Accessories Care
Toots + Co bags have been designed to carry everything you need for one or more children, and to be strong and practical. However, take care not to overfill your bag, as overloading in volume and weight may cause stretching and sagging, and will be considered misuse, not a manufacturing fault.
Overloading weight or volume may also cause the bag to rip.
As tempting as it is, overloading in volume and forcing the zip shut will put unnecessary pressure on your zip, and overtime will cause your zip to stretch. This may mean that your zip will then separate through the zip teeth over time when zipped up. If it's hard work to do your zip up, eg: you are forcing it or it's harder than usual you have too much in it and you are putting too much pressure on the zip.
As strange as it sounds, please don't zip your bag excessively fast, this can cause zips to become misaligned which can also lead to them separating. Just zip nice and steady.
When accessing backpacks that are not resting on the ground, ie: hanging from a pram or hook or on your back - take care to place a hand under the backpack to take the weight, otherwise as the zip opens the weight of the bag places pressure on the zip pull causing it to stretch over time or the teeth misshape - this will cause problems with the functionality of the zip including zipping.
If you will be storing your bag for an extended period we recommend that you stuff it loosely with paper (not newspaper) or cloth/or a towel, close all zippers and clasps and store it in a pillowcase to protect it from dust. Store the tote laying on its side, with nothing on top of it, the backpack on its back with nothing on top of it and the clutch face up with nothing on top of it.
Love your leather and it will love you back!
Most leather lovers will understand that the information below is very standard for taking care of quality leather - don’t be overwhelmed, it’s all just a bit of caution and common sense.
Leather is a natural product and therefore each piece will differ with grain and scars. The colour of every piece can differ slightly. While we have put extensive effort into selecting leathers that balance the beauty of leather with durability required for a bag used daily, the leather will wrinkle or crease and stretch as you use it. This is not considered a fault, we consider any weathering of leather part of the charm. The leather may also scratch, creating a well loved look. You will notice that over time scratches disappear back into the leather, especially after conditioning with a leather conditioner. This is a mark of a good quality leather. It is expected that high use areas such as handles and corners will experience higher wear and tear.
Should you get your bag dirty (let’s face it, these bags are intended for life including motherhood, so it will happen), wipe with a damp (not soaking) soft cloth. Wipe gently, don’t rub hard, rinsing the cloth and wringing it out until just damp if the bag is very dirty. We don't recommend using baby wipes as most contain ingredients that can harm the leather and ruin the finish. Tooshies and Water Wipes are fine, however if you are out and stuck use tissues, napkins, toilet paper or anything else you can get your hands on rather than other baby wipes. If you have an issue you can't rectify with this damp cloth method get in touch with us, we are more than happy to offer some advice for your issue rather than you risk harming your leather trying other methods.
Please ensure to keep all pens, textas and highlighters away from your bag. It will soak in and it won’t come out, particulary to light leather.
Foundation, perfume, hand sanitisers, body or hand creams can stain or strip the top coat of the leather, particularly light coloured leathers.
Be careful not to scrape it on rough surfaces such as concrete or brick, and do not leave it in the sun or hot places for too long as the leather will dry out. Likewise try not to get it wet. A light sprinkle if you dash through the rain shouldn’t cause you too much harm, but its best to dry it off with a soft material as soon as you can. If it gets saturated the leather may change in appearance. If you bag does get soaking wet, absorb as much moisture as possible with a soft cloth, stuff it lightly with paper (not newspaper - ink!) to hold its shape and dry at room temperature. Never use a hairdryer or place near a heater or in the sun. It’s important to stuff it carefully with just enough paper to create a nice shape, but not overstuff it, as it will keep the shape it dries as.
The inside lining can be spot cleaned with a damp cloth. The removable lining in our totes once removed can be gently hand washed. If the inside of the bottle pockets get damp, be sure to store them unzipped so they can dry out.
The change mat can be wiped down with a baby wipe or damp cloth or gently hand washed if it is our earlier nylon versions. Please don't saturate our wipe clean PU change mats as moisture inside may not dry fully.
We recommend using a protective cream on your bag every 6 months or so to keep leather supple and ensure you get many, many years use out of your bag. We have tested and recommend Collonil Water Stop Colours, it conditions the leather while maintaining the matt appearance of our leathers - Note: it is essential you only use the 'colourless version'. Details of the product can be found HERE. We also recommend RM Williams leather conditioner. Other care brands may leave a temporary or permanent sheen to the leather, please ensure you patch test in an inconspicuous place should you choose to use another brand. Please note failing to condition your bag will not void your warranty but may result in your leather showing signs of normal wear and tear earlier than supple conditioned leather would.