Orders are usually dispatched within 5 business days, often less. If you need it urgently please reach out and we will do our best to get it out quicker.
Currently all Australian orders over $49 ship for free.
For international shipping rate and more detailed shipping information please click here.
We warranty bags and accessories for 12 months for products used under normal conditions and for the purpose intended. It doesn’t apply to normal wear and tear, misuse or accidents. Failure to follow the guidelines on our warranty would be considered misuse.
We stand behind our apparel products with a 120 day guarantee of our workmanship and materials for more details click here
For detailed information about our warranty and leather care please click here.
We know that it can be daunting shopping online, and are happy to offer a return within 30 days of receiving your bag. We offer a full refund less any shipping charges. Please note that around holidays such as Christmas and Mothers Day we are happy to provide extended returns to allow for gifting. Just let us know when you order that it's a gift if you will need more than 30 days.
For specific information about returns and exchanges please click here.